Business processes deliver products and services to customers and therefore impact on organisational performance. An organisation that can successfully streamline and manage its processes can derive competitive edge by enhancing customer satisfaction levels, increasing employee productivity and reducing costs.
This three-day programme is structured into two parts. The first part will introduce participants to the broad principles and concepts of quality management and how these can be integrated within your organisation. Participants will also learn how ongoing improvement of business processes can improve their company’s bottom line by providing a higher level of quality and consistency for customers.
The second part will focus on the application of select quality and process improvement tools in enhancing business performance. Participants will be engaged in lots of hands-on individual and group exercises to ensure that they develop a high level of proficiency in using the tools and can immediately transfer the learning derived into workplace improvements.
Please feel free to contact us with any enquiries you may have.