Excellence in Customer Service Management

Programme Overview

The ability to manage customers effectively is vital in building and retaining your customer base, profitably. Given the increasingly competitive business terrain, managing relationships with customers with a view to retaining them, as well as the quality of services delivered to them have become critical organisational competencies.
This programme examines the concepts of quality, customer relationship management as well as customer service management and how these can be integrated within your organisation for significant improvement in business performance. Participants will learn how to ensure that the Company is consistently able to meet customer quality requirements, build trust and enduring relationships that lead to customer loyalty.